
Professional services
Connected Client Operations for a Professional-Services Firm
New clients follow one consistent journey, and conversations land in the CRM.
Case studies
Each case starts with a business problem, not a tool. I design the process end to end, connect the platforms around it and build in the controls that keep it reliable.

Professional services
New clients follow one consistent journey, and conversations land in the CRM.
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Healthcare operations
Dozens of families and clinicians are onboarded every month, mostly automatically.
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Education
Sales, billing, customer records and course access work together as one system.
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Workforce & payroll
The first monthly run delivered about 5,500 shifts into payroll.
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Event workforce & payroll
About 6,500 shifts processed during the event, each tied to the right venue.
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Field service
Every unit on a dispatched job gets its own PDF report, filed and linked to the job.
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The same case studies appear on my Upwork and Fiverr profiles.Upwork →Fiverr →